We will try to answer your questions based on these Frequently Asked Questions. If we do not answer your questions, please use the form at the bottom of this page to reach out directly to us.
Where to we ship?
We ship to any valid USA address reached by USPS, UPS or FedEx.
When will I receive my coffee?
Your coffee should ship within 2-5 business days. You should receive your coffee with 7-10 business days.
Don’t forget – with Autoship we ship on the same date every month!
What is the DELIGHT GUARANTEE?
If you don’t love our blends, for any reason, send them back and we’ll replace them at no charge. We want to find the coffee blend that best fits you. If you are still not delighted after we replace your product we will issue a full refund for the products that did not meet your expectations.
Is every part of the KCup biodegradable?
Yes, every part of our KCup is either biodegradable or recyclable. The cup, filter, lid and the coffee inside. Just drop it in the recycle bin.
What is "Auto-Ship"?
An order that automatically ships each month, so you never run out of coffee! Your credit card will be billed each month when your order ships. It can be cancelled or changed at any time, to best meet your needs.
This is also known as a “subscription”.
Need additional help? Contact us, and we’ll make it easy for you!
What types of beans do you have?
We offer our coffee blends in 3 forms: Ground, Whole Bean, KCup.
Frac packs are available for commercial accounts.
What are the origins of your coffee?
Our current offerings are beans from Burundi and Peru. Additional beans are available upon request.
Is your packaging biodegradable?
Yes, everything associated with Magnus Premium coffee is either fully recyclable, or biodegradable and is clearly marked as such. We strive to be as eco-friendly as economically possible.
How much coffee do I need?
If you like your whole bean/ground strong, medium, or weak depends on how much you will use in your coffee brewer. Typically 1 2 oz bag makes 10-20 pots of coffee. Our KCup coffee comes in 10 cups per bag. Our whole bean and ground coffee comes in a 12oz. bag.
Do your KCups work in the Keurig Vue machine?
No, currently we do not offer products that work in the Keurig Vue machine.
Do you have flavored coffee?
Yes, our Hazelnut 3.0 is our flavored coffee. Additional flavors are available upon request.
Do you have decaf?
Yes, we make a great decaf!
Are you KCups OK with Version 2 and other Brands?
Yes, our KCups work in Keurig Brewers including 2.0 machines, as well as other brands of KCup brewers.
When will my card be charged?
You should see the charge within 24 hours placing your order.
Refunds, Returns, Exchanges?
We aim to please!
If product is damaged or defective, please contact us within thirty (30) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until your return has been handled.
In the event that a shipment does not arrive at the address specified for the order or your order is incomplete please contact Customer Service and let them know that the product was not received. We ask that these reports are made within fourteen (14) business days from the purchase date so we can get you your coffee!
What if I don't like your coffee?
As part of our Delight Guarantee, if you don’t love our blends, for any reason, send them back and we will replace them at no charge. We want to find the coffee blend that best fits you. If you are still not delighted after we replace your product, we will issue a full refund for the products that did not meet your expectations.
Do you charge for shipping?
Only on orders less than $50.
Our products have more coffee and biodegradable packaging is more expensive. In order to keep the pricing as low as possible for our coffee loving customers, we need to pass through shipping costs on small orders.
When are orders processed?
All our blends are roasted, ground, packaged and shipped directly to our customers. If your order is in by 11am MT, it will normally ship out that afternoon.
I'm going on vacation. Can auto-ship be paused?
You can change your order or delivery date at any time. Just sign in and make the change that best fits your needs.